Summary

Travel Customer Services Professional

Projects

Travel Services Teamleadership

Experience

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Team Leader Contact Center
Sastaticket.pk
Oct 2016 - Dec 2017 | Karachi, Pakistan

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Team Leader Contact Center
Pakistan International Airlines
May 2014 - Jul 2016 | Karachi, Pakistan

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Senior Quality Assurance Evaluator & Trainer
Pakistan International Airlines
Jan 2012 - Apr 2014 | Karachi, Pakistan

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Travel Consultant | Customer Services Representative
Pakistan International Airlines
Dec 2009 - Dec 2011 | Karachi, Pakistan

Education

IATA Training & Development Institute, Montreal, Canada
Diploma, Diploma in Travel Sales & Operations‎
Tourism Management
Completed
2014
Federal Urdu University of Arts, Sciences and Technology
Masters, Masters in Business Administration, Masters in Business Administration‎
Finance
CGPA 3.1/4
2008
Government college of technology Site Karachi
Diploma, DAE‎
Telecom Network
Completed
2006
University of Karachi
Bachelors, , BA‎
Economics, Geography, Psychology
Grade C
2004

Skills

Intermediate Buisness
Intermediate Contact Center Management
Intermediate End-to-End Sale
Expert Fluent in English
Expert Handling Assignments
Expert Individuals / Consumers
Expert Key Account Management
Expert Lead in
Expert Live Demo
Intermediate Online Travel Services
Expert Pursuing News Stories
Intermediate Relations Management Skills
Expert Sabre Command
Expert كلينت فلوب

Languages

Beginner Punjabi
Expert English
Expert Urdu